Last Updated: July 2026
1. Cancellation Window
We understand that plans change. You can cancel your COUPE booking directly through your confirmation email or by contacting our support team.
- Up to 2 hours before the booking time: You are eligible for a refund of your Food Credit.
- Less than 2 hours before the booking time: No refunds will be provided for late cancellations or no-shows.
2. Refund Processing and Timelines
If you are eligible for a refund based on the cancellation window above, the refund process is as follows:
- Processing Time: Refunds are initiated automatically upon a valid cancellation. The amount will be credited back to your original method of payment within 5 to 7 business days, depending on your bank or payment provider.
3. Non-Refundable Fees
Please note the following regarding fees:
- Comfort Charge (Platform Fee): The Comfort Charge added at the time of booking is strictly non-refundable under all circumstances, even if you cancel within the allowed window. This fee covers the cost of reserving and guaranteeing your premium table.
- Unused Food Credit: If you attend your booking but your final bill is less than the pre-paid food credit amount, the remaining balance is non-refundable and cannot be carried forward.
4. Café-Initiated Cancellations
In the rare event that our partner café must cancel your reservation due to unforeseen circumstances (e.g., emergencies, sudden closures), you will receive a full 100% refund, including the Comfort Charge. This will be processed within the standard 5 to 7 business days.
5. Contact for Support
If you have any issues with your cancellation or if your refund is delayed beyond the 7 business days, please reach out to us:
Email: hello@coupebooking.com
Phone: +91 8176098733
